How does your hotel ensure the health and safety of guests, and minimise the spread of diseases such as COVID-19?
Your health, safety and comfort come first.
In light of COVID-19, we've boosted our efforts to continue providing you with the highest level of hygiene and protection, while delivering as much of our unique Zagame's experience as possible.
What time is your reception opened?
Our Z Agents are here 24 hours a day, 7 days a week! Just give us a call or pop by and say hi.
How far from the Domestic and International Airports and CBD are you?
We’re 19.3km away and 25 mins drive by car or taxi from the airport, and situated only 5 mins’ walk away from the hustle and bustle of the CBD.
Is there parking available onsite?
We have on-site car parking available at $30 per night. Please note we have a limited number of spots and it is subject to availability.
When you arrive simply press the buzzer, state your name, and we’ll open the gate for you.
What forms of public transport are available to / from the airport?
- Taxi / Uber / other ride services - 25mins
- Hire Car Rentals: Thrifty, Hertz, Bargain Hire Car Rentals & Alpha Car Hire are all available at Melbourne Airport
- Limousine & Private Chauffeurs
Can I get an early check-in?
Early check-in requests will be subject to availability. Should it not be available, we’ll happily store your luggage for you and can suggest a bunch of fun things to do until your room is ready. You can also park your car with us if you have one.
Once your room is ready, we’ll call you to let you know. Alternatively, you can always sit back and relax in our lobby lounge.
Keen for a guaranteed early check in? You’re welcome to book the night before as well, that way you can settle into your room as early as you like on the day of your arrival :)
Do you allow pets?
Heck yeah, fur-babies are an important part of the family!
Your pet’s welcome at our House, however it is subject to availability (as we only have a limited number of fur-friendly rooms) and restrictions do apply.
Is your hotel Accessible?
Our hotel has some Accessible rooms available upon request. We also have a lift available as well as a wheel chair accessible entrance.
What entertainment options does your hotel have?
We’re glad you asked! Aside from free high speed wi-fi with unlimited data across our hotel, all rooms also include a generous selection of free latest release movies, Chromecast connectivity, 55” Smart TVs and Marshall Bluetooth speakers. Whether you’re after a quiet night in or wanting to party in your room, we have you covered!
Keen to get physical? Our gym is open 24 hours for all in-house guests! So is our room service menu so it’s never too late for one (or more) of our famous truffle toasties to end the night *drools*
If you’re looking to explore Melbourne, why not hire our in-house car rental Freya the Fiat? Our girl is sexy and nimble, perfect for zipping around inner city Melbourne as well as cruising Victoria's scenic peninsulas and valleys.
What if I need help during my stay?
Our Z Agents are available 24/7 to help – just call reception from your room or pop down to the lobby and speak to us!
How do you maintain hygiene and cleanliness across the hotel?
No one likes a dirty House! Our Housekeeping team adheres to a strict set of cleaning processes as follows:
- Daily sanitisation across the hotel using eWater, an organic certified solution that naturally biodegrades leaving no chemical residue. It is also a Commercial Grade Disinfectant as classified by the Department of Health's Therapeutic Goods Administration.
- Surface sanitiser treatments are applied that bonds to all hard and soft surfaces and remains active for 30 days to create a triple protect system that includes mattresses and soft furnishings, creating a clean, safe and sanitised environment.
- Monthly testing to ensure sterilisation levels are up to standard.
We also ensure to keep the environment in mind in all our activities across the hotel.
See our Sustainability Statement: https://www.zagameshouse.com.au/sustainability-at-zagames-house
Are there any cool wine bars nearby?
If you love wine then you’re in luck! Right here within our hotel is Lord Lygon Wine Shop & Bar, with a hand-picked selection of 300+ wines to choose from and a scrumptious seasonal menu by our award-winning Executive Chef, Chris Bonello, you’re guaranteed to find something to love and reason to return time after time.
Keen to explore the ‘hood? Check out all the coolest bars and more in Carlton on Broadsheet: https://www.broadsheet.com.au/melbourne/carlton
What coffee do you use?
We serve home grown roasted coffee courtesy of The Mansfield Coffee Merchants, a quality-focused coffee roaster and cafe in Victoria's North East. With an emphasis on new experiences, the Mansfield Coffee Merchant has made a name for itself as one of Victoria's top producers of unique blends and high-quality food made from local produce.
Check them out here: https://www.mansfieldcoffeemerchant.com.au
Do I have to be staying at the hotel to dine or drink in your outlets?
Whether you’re staying in-house or not, you’re always welcome enjoy our extensive hand-picked selection of wines and culinary experience created using sustainable, local and fresh produce. No bookings required, just walk-in!
Are there medical centres, restaurants and shopping centres nearby?
Within 1-2 minutes’ walk there are a plethora of shops, restaurants and medical practices. Our friendly Z Agents at reception will be able to provide you with more information and a map!
Do you have car hire available?
Yep, just talk to our friendly Z Agents at reception.
Our in-house car rental Freya the Fiat is available for hire on a per day rate, and is perfect for zipping around inner city Melbourne, as well as cruising Victoria's scenic peninsulas and valleys.
Do you have a swimming pool for lap training?
Unfortunately we don’t, however we do have a 24 hour gym for all our in-house guests with fully functional cardio machines and weights.
If you’re keen to do some laps, we recommend Carlton Baths nearby:
248 Rathdowne Street
Carlton VIC 3053
T 9347 3677
I would like to host my wedding and reception on site. Do you cater for weddings?
Absolutely! We would be honoured to be a part of your special occasion.
From exchanging vows to an intimate reception we’ll ensure a most memorable love affair from beginning to end. Our unique venue combined with our dedicated Events team, extensive beverage selection and award-winning culinary kitchen will together create the wedding of your dreams and beyond.
Can I host a conference or event at your hotel?
Definitely! We’ve got two superbly appointed rooms where we can cater for up to 65 people individually or combine both spaces together where we can cater for up to 120 guests.More info: https://www.zagameshouse.com.au/conferences-events