Our Best Rate Guarantee

When you book your stay with us directly on the Zagame's House website, we guarantee that our rates will be up to $5 (AUD) lower than any other publicly displayed rates online for the same room type and booking dates, plus we'll also throw in all our "Fam with Benefits" Extras!

It's our way of saying:
Welcome to the Zagame's House Family.

Terms & Conditions

Other booking platforms, agencies and websites often feature our hotel without actually having a direct affiliation with Zagame's House. Please be aware also that some platforms advertise in USD or other currencies, and exclude GST to make their rates appear lower.

In cases where online agents act without our consent, Zagame's House reserves the right to refuse the application of the Best Rate Guarantee. Guests are welcome to book directly through the sites, however they must be aware that Zagame's House have no control over payment, booking conditions nor rate changes and therefore will also be unable to assist further in case of any dispute.

For the purpose of the Best Rate Guarantee policy, a Competing Website is defined as a website that is not the Zagame's House Official Website zagameshouse.com.au.

The following conditions must apply in comparison between the Zagame's House website and the competing website:

  • Same Hotel
  • Same Room Type
  • Same Period of Stay
  • Same Offer
  • Same Advance purchase requirements, pre-payment and deposit requirements (if any)
  • Same Cancellation and Amendment Policies
  • Rate displayed must be bookable at time of comparison
  • Rate displayed must be in Australian Dollars and inclusive of GST

Both the Zagame's House online booking room rate and the Competing Website's price must be the publicly available daily price without any other inclusions such as member programs discounts, packages, transportation, other services, etc. The Best Rate Guarantee is not applicable if the price difference is due to, but not limited to, currency exchange rate fluctuations or rounding applied on the competing website. Rooms on the Competing Website must be publicly available, viewable and bookable online at the time of verification.

Zagame's House has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the Competing Website price is genuinely available and that the claim meets all terms and conditions. In case of dispute, Zagame's House's decision is final. The terms of this Best Rate Guarantee are subject to change or revocation at any time.

The Zagame's House Best Rate Guarantee is not applicable for the following:

  • Any private, packaged or promotional rates available to the public.
  • Unpublished, negotiated rates with corporations, travel agencies, associations or other rates that are specifically agreed upon by Zagame's House and a specified and limited group, and are not publicly available.
  • Rates that are not available to the general public, which include but are not limited to:
    • Discounted promotional rates issued by Zagame's House via "Promo Codes"
    • Group, Government, Long Stay or any other specially negotiated rates
    • Any rates displayed on privately downloaded mobile or web apps.
    • Any rates available on opaque or auction websites.
    • Any rates requiring membership.
    • Any rate difference resulting from loyalty programs, private membership privilege, or rewards schemes.
    • Any organisations with exclusive rates intended for a specific group of individuals and are not meant for the general public.
    • Rates offered on last minute or late check-in portals, apps or websites
    • Rates offered only through mobile platforms or mobile versions of online travel agent sites
    • Special Online Travel Agents reward program rates

Just chat to our friendly Z Agents on info@zagameshouse.com.au
or send us a message here.